CarEager® – Privacy Policy

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

• Full name, email address, phone number.
• Billing address, shipping address, and payment details.
• Vehicle details such as registration number, make, model, year, and VIN.

1.2 Technical & Usage Information

• IP address, browser type, device type, operating system.
• Log files, cookies, session data, and browsing behavior.
• Location data (when enabled on the device or app).

1.3 Transactional Information

• Service bookings, product purchases, payment confirmations.
• Warranty registrations and claims.

1.4 Communication Data

• Customer support requests, feedback, and survey responses.
• Marketing preferences and communications with CarEager®.

2. How We Use Your Information

We use the collected information to:

• Provide and manage our Services.
• Process bookings, payments, and order fulfillment.
• Improve vehicle care, detailing, and related solutions.
• Communicate updates, promotions, and relevant offers.
• Personalize the website and app experience.
• Ensure security, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We may share your information in the following cases:

• Service Providers: With trusted third parties (e.g., payment gateways, logistics partners) to enable service delivery.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: If CarEager® undergoes a merger, acquisition, or restructuring.
• Affiliates & Partners: To provide joint services, promotions, or offers.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, misuse, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with applicable legal and regulatory requirements.
• Resolve disputes and enforce agreements.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal and contractual obligations).
• Opt-out of receiving marketing communications.
• Withdraw consent where data processing is based on consent.

To exercise these rights, please contact us at privacy@careager.com.

7. Cookies & Tracking Technologies

• We use cookies, pixels, and analytics tools to improve site performance and enhance user experience.
• You can manage cookie preferences through your browser settings.
• Disabling cookies may affect some functionalities of our Services.

8. Third-Party Links

Our website and app may contain links to external websites. We are not responsible for the privacy practices, content, or security of these third-party sites.

9. Children's Privacy

CarEager® does not knowingly collect information from individuals under 18 years of age. If we become aware of such data, we will delete it promptly.

10. International Users

If you are accessing CarEager® from outside India, please note that your information may be transferred, stored, and processed in jurisdictions that may not have equivalent data protection laws.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised "Last Updated" date. Continued use of our Services after changes indicates your acceptance.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

• Email: privacy@careager.com
• Phone: 871-000-6161